Frequently asked questions
When will my letter be shipped?
Each month's Princess Post is mailed on the last business day of the month.
If you join any time between the 1st and last day of the month (AEST), your first letter will be included in that month's mail out and posted on the final business day.
When will my Princess Post arrive? Can I track it?
The Princess Post is sent via standard untracked letter mail to keep shipping costs free.
Estimated delivery times:
Australia - Usually arrives within 1-2 weeks after being posted.
International - Delivery can take 15+ business days, depending on your country's postal service.
If it's been more than 4 weeks since the monthly mail out and your letter still hasn't arrived, please get in touch and I'll happily look into it for you!!
Email: artbyrhyleep@gmail.com
How do I update my shipping address?
You can update your shipping address, payment details, or manage your subscription at any time through your customer portal.
If you run into any issues, just send me an email and I'll be happy to help!
I entered the wrong address!
No worries at all!
Just email me as soon as possible with your correct address, and as long as your monthly Princess Post hasn't been mailed yet, I'll update it for you!
artbyrhyleep@gmail.com
When will I be charged each month?
Your subscription renews on the same date each month that you originally joined.
For example:
Join on 15 July - Your next payments will be 15 August, 15 September, and so on.
If you decide to cancel, simply do so before your next billing date to avoid being charged for the following month.
You can cancel your subscription at any time if needed.